Roundhouse is Apache-2.0 open source, and the full platform runs without a license key. When MCP servers become something your mission depends on, you want the people who built the turntable on call — for answers, for upgrades, and for the networks where nothing is simple.
Same software on every tier. What changes is who picks up when something's on fire, and how far into your environment we'll go with you.
For labs, pilots, and teams happy to run it themselves.
For teams running Roundhouse in production who need a committed answer, not a best-effort one.
For agencies, integrators, and enterprises on air-gapped, disconnected, or otherwise restricted networks.
| Community | Production | Enterprise / Federal | |
|---|---|---|---|
| Software | Full platform, Apache-2.0 | Full platform, Apache-2.0 | Full platform, Apache-2.0 |
| Support channel | GitHub issues | Private ticketing | Private ticketing + named engineer |
| Response target | Best effort | Next business day | Severity-based, set in contract |
| Coverage | — | US business hours | US business hours; extended by arrangement |
| Upgrade & deployment guidance | — | Included | Included |
| Security advisories | Public releases | Direct notification | Direct notification + remediation guidance |
| Air-gapped / restricted networks | Self-serve docs | Self-serve docs | Supported |
| ATO documentation support | — | — | Included |
| Architecture review | — | Add-on | Included |
| Roadmap input | GitHub | GitHub | Scheduled reviews |
| Purchasing | — | Invoice / PO | PO, or through your preferred reseller or prime |
Response targets are for initial response, not resolution. Final terms live in your support agreement.
Fixed-scope engagements, available with any tier or on their own. Each one ends with something running in your environment and your team able to operate it.
Stand up Roundhouse on Docker, Swarm, or Kubernetes via the Helm chart — TLS, ingress, storage, and backup sorted, with a design your ops team has reviewed.
Internal registry mirrors, hardened base images, custom CA bundles, and offline image builds — everything needed to run with no route to the internet.
We turn your scripts, APIs, and runbooks into production MCP tools — scoped, documented, and handed over as code your team owns.
Single sign-on with Entra ID or another OIDC provider, role mappings, tool-level scopes, and a token policy that will survive a security review.
Move the MCP servers living on laptops and jump boxes into managed stalls, then train your engineers to build and ship the next ones themselves.
Planning an on-prem agent stack? We help design what sits around the MCP layer — model gateways, agent hosting, identity, and governance.
Hosted MCP platforms assume connectivity you don't have and data flows you can't approve. Roundhouse was designed the other way around: everything runs on your hardware, and the source is open for your security team to read.
Straight talk: Roundhouse is software you run, not a cloud service, so it inherits your environment's authorization rather than carrying its own. We won't claim a certification we don't hold — we will give your ISSO the architecture, data-flow, and configuration detail they need to assess it.
A working call with an engineer, not a pitch. Tell us about your environment, your constraints, and what's blocking you.
We write down the support tier and any services in plain language: what's covered, what isn't, and what done looks like.
A quote your contracting office can act on — direct, or through the reseller or prime you already work with.
Kickoff, onboarding to your support channel, and an engineer who already knows your deployment by name.
Yes. The platform is Apache-2.0 and every tier runs the same software. Paid tiers buy you people and commitments, not features held hostage.
No. Most support happens over tickets and screen shares, and for air-gapped environments we work from sanitized logs and configuration you choose to send. On-site work is available by arrangement.
Production support is an annual subscription per deployment. Enterprise / Federal and professional services are quoted against your scope. Tell us what you're running and we'll come back with a number.
Usually, yes. Tell us which vehicle, reseller, or prime contractor you prefer to work through and we'll sort out the path with your contracting office.
No. Professional services are available standalone: a deployment, an air-gap enablement, or a batch of custom MCP servers can each be its own fixed-scope engagement.
An engineer from Karmatek, the team that designs and builds Roundhouse. There is no tier-one script between you and someone who can read the code.
A short note is enough — your environment, roughly how many servers and users, and what you need help with. You'll hear back from an engineer within two business days.
sales@karmatek.io